Reference

Legal terms for your account

This page explains how we handle access, stored data, cookies, and account changes on z00.

IndiaLocal lawData recordsAccount changes
z00 Legal terms for your account
REQUEST ROUTES

Contact routes for legal requests

Use the route that matches the record you need us to change. The fastest path is your registered email, because it lets us compare the request with login history and stored account…

Registered email Send your legal request from the email tied to your account, state the change you want, and add any record details you can see. We use that path to match the request to the right profile quickly.
In-app message If you are already signed in, use the message form in your account area. It helps us link your request to login history, device checks, and the record you want us to change.
Signed letter For requests that need a written trail, send a signed letter with your account name, contact email, and the exact item you want updated or removed. We reply after we verify the match.
DATA CARE

How we handle your records

This section explains how we handle legal requests around your records. We use account-linked storage, limited access, and routine checks so the right team sees the right data.

Data handling

We keep profile details, login history, payment references, and request logs in separate systems with access controls. That lets us answer legal requests, reduce misuse, and show what changed if you later ask for a copy.

Cookie handling

Session cookies help you stay signed in, keep the right language, and remember form states. You can clear them in your browser, though that may end the session and ask you to sign in again.

Account security

Use a private password, check the device list after sharing a screen, and tell us if you spot an unfamiliar login. We may pause a request until the account owner is verified.

Retention

We retain records only for the time needed for legal, tax, audit, and dispute handling purposes. After that period, records are deleted or turned into non-identifying form where the law allows.

Contact path

The correct path for changes is the email linked to your account or the in-app form after sign-in. Include your full name, account email, and the exact change you want.

Change requests

You can ask us to correct address, phone number, or other profile fields that are inaccurate. If a request cannot be completed, we explain the reason and keep the existing record unchanged.

Common legal questions on z00

If you want to know how access, records, and corrections work, start here. We keep the process tied to your account and the law that applies where you are, so the answer may change by location. Use the contact path that matches your record, and include enough detail for us to verify the request without sending extra messages. That saves time when you need a correction, a copy, or a location-based access check.

Yes. Access depends on local law and may differ by region. If a method or page is restricted where you are, we keep it unavailable and apply the rule that belongs to that location.

We keep profile details, login history, payment references, message logs, and request records that help us operate the account and answer legal questions. We do not hold items longer than needed for those purposes.

Send the request from your registered email, name the field you want changed, and include the correct value. If we need proof, we will ask for it before making the change.

Cookies mainly help with sign-in, session control, and language choice. They are not meant to hold long-form personal records, and you can clear them from your browser at any time.

Retention depends on legal, tax, audit, and dispute needs. Once those needs end, we delete or remove identity from the record where the law allows us to do so.

Use the registered email linked to your account first. If you cannot access it, use the in-app form after sign-in and add enough detail for us to match the request.