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How z00 Handles Your Personal Data

At z00, we collect only the information needed to operate your account, process deposits via UPI, Paytm or PhonePe, and keep your details secure.

Data collected only as neededUPI, Paytm & PhonePe transactions protectedYour right to access and deleteNo data sold to third partiesEncrypted account storage
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z00 How z00 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our privacy team is reachable through the…

Email Privacy Team Send your data access, correction or deletion request directly to our dedicated privacy address. We log every request, assign a reference number, and reply with a full account of what data we hold on you.
Live Chat Support Our live chat agents are available around the clock and can log a formal privacy request on your behalf. They escalate directly to the data team, so your query moves without delay through the right channel.
Account Settings Panel Inside your z00 account, the privacy settings panel lets you download your stored data, update consent choices, and review which permissions are active — without needing to contact support at all.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a layered approach to protecting your information — from the moment you enter your UPI details to the point your withdrawal lands back in your Paytm or PhonePe wallet.

Encrypted Data Storage

All personal data — including your linked UPI handle, Paytm wallet ID and contact details — is stored using AES-256 encryption at rest. Access is restricted to authorised personnel only, and access logs are audited regularly to catch any unauthorised activity early.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage or withdraw cookie consent at any time through the cookie preference panel inside your account or via your browser settings.

Payment Data Handling

Payment identifiers — your UPI transaction reference, Paytm wallet token or PhonePe confirmation code — are used solely to verify deposits and process withdrawals. We do not store full card numbers or share payment credentials with any third party outside the payment rail itself.

Data Retention Schedule

We keep account data for as long as your account remains active and for a defined period after closure, as required by Indian financial regulations. After the retention window closes, your data is securely deleted or anonymised so it can no longer be linked back to you.

Your Access and Correction Rights

You may request a full export of the personal data we hold, ask us to correct inaccurate records, or request deletion where there is no legal obligation for us to retain the data. Requests are handled by our privacy team within 30 days, and we will notify you of the outcome.

Third-Party Sharing Policy

We share data with third parties only where strictly necessary — for example, passing your UPI reference to our payment processor to clear a deposit. We never sell your personal data. All third-party processors we work with are bound by data processing agreements that mirror our own standards.

Common Questions About Your Privacy on z00

These questions cover the data rights and privacy practices that come up most often. If your question is not here, our privacy team is reachable via live chat or email at any time.

We collect your name, email address, phone number, date of birth and the payment identifiers you link — such as your UPI handle, Paytm wallet or PhonePe number. We also log device information and session data to protect your account from unauthorised access.

Payment identifiers are stored in encrypted form and used only to process your deposits and withdrawals. We do not retain full transaction credentials beyond what is needed for reconciliation, and all payment data is handled under our data processing agreement with each payment rail provider.

Yes. Submit a data access request via the account settings panel or by emailing our privacy team. We will compile a full export of your stored personal data and deliver it to you within 30 days of receiving your verified request.

You can raise a deletion request through live chat, email or the account settings panel. We will delete or anonymise your data once the legally required retention period has passed. We will confirm in writing once the deletion is complete.

We share data only with processors necessary to run the service — for example, payment partners handling UPI or Paytm transactions. Any cross-border transfer is covered by appropriate safeguards, and we never sell personal data to advertisers, data brokers or any unrelated third party.

Following account closure, we retain personal data for the period required under applicable Indian financial and anti-fraud regulations. Once that retention window expires, data is securely deleted or anonymised so it cannot be traced back to your identity.

Contact our privacy team directly via email or live chat. If you are not satisfied with our response, you have the right to escalate to the relevant Indian data protection authority. We will provide full cooperation in any such process.

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